Frequently Asked Questions
Got a question? We've rounded up the ones we hear most. Don't see yours? We're always happy to help.
Where are you located, and when are you open?
We're at 16 4th St NW in historic downtown Faribault, across the street from the police station.
Wednesday–Friday 11–6, Saturday 10–2, Sunday 11–2. Closed Monday and Tuesday.
Do you carry plus sizes?
Yes! We carry cute, comfy, casual styles in both regular and plus sizes.
How long does shipping take?
Standard orders take 2–4 business days to process. Orders ship via USPS and typically arrive within 3–5 days of shipment.
Do you offer free shipping?
Yes — shipping is free on all orders $100 and up.
Do you ship outside the U.S.?
Right now we ship within the U.S. only.
Can I pick up my order in store?
Yes! Local shoppers can skip the wait and pick up their order same-day at our downtown location.
How long do graphic tees take?
All of our graphics are designed and printed in house, and graphic items are made to order. Please allow 5–7 business days for processing before your order ships.
What is your return policy?
We gladly accept original-priced items for return or exchange within 30 days. Returns are issued as store credit (a digital gift card) — we don't offer refunds. Tags must still be attached, and items can't be worn, washed, or altered.
Sale, clearance, and discounted items, jewelry and hair accessories, intimates, and gift cards aren't eligible for return. Read the full return policy.
What if my item arrives damaged?
Please inspect your order as soon as it arrives. Let us know within 3 days by email or text, and include your order number and photos of the issue.
Can you make custom or team apparel?
Yes! Don't see your team or have a group order in mind? Email us at support@wildfireroots.com. Custom orders generally take 7–10 business days.
How can I reach you?
Email support@wildfireroots.com or text (507) 838-8551. Please allow 24–48 hours for a response.
Didn't find what you were looking for? Contact us any time!